Who We Are

Our website address is: https://www.katsubotea.com.

Our company name is: Katsubo Tea, LLC

We can be contacted via email: info@katsubotea.com

Information we collect and why we collect it

We collect information about you when you fill in one of our contact or inquiry forms, and during the checkout process of our online shop.

When you visit our online shop, we track:

– Products you have viewed: we use this to show you products you’ve recently viewed.
– IP address and browser type: we use this to better understand and serve our customers.
– Shipping address: we ask you this on our checkout page so that we can estimate shipping costs before you place an order.

We also use cookies to keep track of the contents of your shopping cart while you are browsing our site (see the Cookies section below).

When you purchase from us, we ask you to provide information including your first and last name, email address, physical address, company name, credit card or other payment information, and your phone number.

We use this information to:

– Send you information about your order.
– Respond to your requests, including refunds and complaints.
– Process payments and prevent fraud.
– Fulfill and ship your order.
– Comply with any legal obligations we have.
– Improve our store offerings.

We do not sell your information to 3rd parties, and your information is only used for marketing purposes with the Katsubo Brand. 

Contact Forms

Our Contact Form collects your name, email address, phone number and other pertinent information to successfully complete your order or information request.   We use the submitted information only to provide customer service and to respond to requests. When you submit these forms you are giving active consent for us to retain this data so that we can contact you about your request and allowing us to use this information for future marketing of our products under the Katsubo Brand.


The katsubotea.com store uses browser-based cookies to customize and enhance your online experience. Cookies are a common feature of many web sites and are necessary in order for certain features of the store to function correctly. Katsubo Tea uses cookies to keep track of items you’ve added to your cart so that when you hover over the cart icon in the main menu, you can see your cart contents. Cookies are also used to store and pre-populate information so that you do not have to reenter the same information twice.


Our website uses Google Analytics to collect information about the use of our website. We use this information to analyze traffic and improve how we deliver our products and services. We do not share with Google Analytics the contents of messages sent through any contact forms on our website.

Google Analytics collects only your computer’s IP address assigned to you on the date you visit our website, and no other identifying information. We do not combine the information collected using Google Analytics with Personal Data, and we anonymize all IP addresses sent to Google Analytics.

Although Google Analytics stores a permanent cookie in your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website.

We do not send order data to Google Analytics.

Embedded content from other websites

Some pages on this site may include embedded content such as You Tube Videos or images from Facebook or Instagram. Embedded content from these sites behaves in the same way as if the visitor had visited that website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. 

Who on our team has access

Members of our team have access to the information you provide us with. For example, both Administrators and Shop Managers can access:

– Order information such as what was purchased, when it was purchased and where it should be sent
– Customer information like your name, email address, billing information (we do not collect or store credit card data — see the section on Payments), and shipping information.  

Our team members have access to this information to help fulfill orders, process refunds, and support you.

Who we share your data with

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We may disclose your personal information if we are required by law to do so or if you violate our Terms & Conditions.


We accept payments through Toast software. When processing payments, some of your data will be passed to Toast, including information required to process or support the payment, such as the purchase total and billing information. We do not store credit card numbers on our servers and rely on Toast software to manage payment processing.

Please see Toast software privacy policy on their own website.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address, and billing and shipping address. We retain contact form entries for two years, which may include your name, company name, email address, and phone number, and we retain analytics records for 26 months.

How you can access your personal information

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you would like to: access, correct, amend, or delete any personal information we have about you; register a complaint; or simply want more information, please email us at info@katsubotea.com.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

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If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Data Protection Officer via email at:  info@katusbotea.com